What to inspect
Start with the smallest set of facts that can explain the shopper outcome. Keep configuration and public evidence separate so a setting that looks correct does not become a fabricated pass.
- Severity
- Confirmation state
- Changed versus ongoing
- Merchant preference
A safe verification sequence
Work from the first upstream dependency toward checkout. When an earlier stage fails, later stages are unverified—not additional problems. Repeat material failures in an independent session before interrupting anyone.
- 01
Alert on transitions
- 02
Digest unchanged issues
- 03
Make mute scopes explicit
- 04
Send recovery once
Common false positives
Storefront monitoring crosses CDNs, localization, theme logic, Shopify-managed services, and merchant intent. These conditions deserve context before they become findings.
- Re-engagement notifications are not monitoring
- Repeated alerts train merchants to ignore the app
- Silence must not hide unverified coverage
How ShelfHound treats the result
ShelfHound resolves expectation from explicit merchant intent, current Shopify configuration, and then a stable observed baseline. A meaningful first failure becomes a candidate. Confirmed, independently corroborated divergence can become an issue. A blocked or incomplete probe remains unverified.
Every result keeps the product, Market or country, URL, probe stage, expected outcome, observed outcome, and time. Recovery is also proven with passing evidence; it is not inferred because an alert became old.
Frequently asked
What should I do first?
Alert on transitions. Then preserve the exact product, country, URL, and time so the next check is comparable.
Does one failed request mean the store is broken?
No. One request can fail because of a timeout, challenge, rate limit, stale session, or probe limitation. Material alerts require repeatable evidence.
Will ShelfHound change the store?
No. ShelfHound is read-only. It observes Shopify intent and the public storefront, creates only ephemeral carts when needed, and never places an order.